Terms and Conditions
Effective Date: 30th March 2026
Business Name: Fornya Detail
Trading Address: Nottingham, England
Jurisdiction: England and Wales
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1. Definitions and Interpretation
For the purposes of these Terms and Conditions:
- "Service Provider", "we", "us", or "our" refers to Fornya Detail, a mobile car detailing service operating in Nottingham and surrounding areas.
- "Client" or "you" refers to the individual or business booking our services.
- "Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
- "Business Client" means a person or entity acting for purposes relating to their trade, business, craft, or profession.
- "Services" refers to mobile car detailing, paint correction, ceramic coating application, and related vehicle care treatments provided by us.
- "Appointment" means the scheduled date, time, and location agreed for service delivery.
- "Service Package" refers to Essential Details, Signature Details, Advanced Details, or any other defined service offering.
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2. Scope of Agreement
These Terms and Conditions apply to all bookings and services provided by the Service Provider. By booking any service with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. Certain provisions apply differently to Consumers and Business Clients, as indicated throughout this document.
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3. Booking Process and Confirmation
- All bookings must be made via phone, email, social media, or our website booking system.
- We will provide a quotation for the requested service based on the information provided.
- Bookings are considered provisional until confirmed by us in writing, including by email or text message.
- We reserve the right to decline any booking at our sole discretion.
- You are responsible for providing accurate information about your vehicle's condition, size, and any special requirements at the time of booking.
- Additional charges may apply if the vehicle's condition differs significantly from what was described during booking.
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4. Deposits and Payment Terms
4.1 Deposit Requirements
- A deposit may be required for certain services, including but not limited to:
- Bookings with a total value exceeding £150
- Ceramic coating applications
- Multi-day detailing services
- Paint correction services
- The deposit amount will be specified at the time of booking and typically ranges from 25% to 50% of the total quoted price.
- Deposits must be paid via bank transfer to secure your booking.
- Your booking is not confirmed until the required deposit has been received.
4.2 Deposit Refund Policy
- Deposits are non-refundable except as outlined in Section 9 (Cancellations and Rescheduling).
- If we cancel or cannot complete your booking due to circumstances within our control, your deposit will be refunded in full within 14 days.
- Deposits are non-transferable to other individuals without our prior written consent.
4.3 Final Payment
- The remaining balance is due upon completion of services.
- We accept payment via cash, card, bank transfer (BACS), or Monzo.
- An invoice will be provided upon completion and sent to your registered email address.
- Payment is due within 7 days of invoice date unless otherwise agreed in writing.
- A payment reminder will be sent 24 hours after service completion.
- Late payment may result in interest charges at a rate of 8% above the Bank of England base rate per annum.
- Failure to pay within the agreed timeframe may result in legal action to recover the debt, including any associated costs.
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5. Service Location and Working Conditions
As a mobile detailing service, we travel to your chosen location. To ensure safe and efficient service delivery, the following conditions must be met:
- Access to mains electricity (standard 13-amp domestic socket) for our equipment. We carry our own water supply.
- A safe, level surface for parking and working on your vehicle.
- The location must not be on a busy main road, heavily trafficked area, or have severely limited working space.
- We cannot work in pay-and-display car parks, public car parks with time restrictions, or areas where parking is prohibited.
- Adequate lighting must be available for the duration of the appointment.
- You must obtain any necessary permissions from property owners, landlords, or residents' associations for us to work at the specified location.
If your location does not meet these requirements, please contact us before booking to discuss alternative arrangements. We reserve the right to refuse service or reschedule if conditions are unsuitable or unsafe.
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6. Client Preparation and Responsibilities
To ensure efficient service delivery and avoid delays or additional charges, clients must:
- Remove all personal belongings, valuables, and loose items from the vehicle interior before our arrival.
- Remove all rubbish and unwanted items from the vehicle before our arrival. We are not responsible for deciding what should be kept or discarded, and any items left in the vehicle may be left untouched or accidentally disposed of during cleaning.
- Remove or empty all items from glove boxes, armrests, door pockets, and storage compartments that require cleaning. We will only clean these areas if they are emptied and left open for privacy and liability reasons.
- Remove all child seats, booster seats, and car seats before our arrival.
- We will not remove, relocate, reinstall, or refit child safety seats under normal circumstances.
- If, at your request, we move or remove a child seat to gain access for cleaning, we do not accept any responsibility for reinstalling or refitting that seat.
- Any child seat moved or removed by us must be checked and correctly reinstalled by you before the vehicle is used.
- We accept no liability for injury, damage, loss, or accident arising from a child seat that has not been properly reinstalled and secured.
- Inform us in advance of any vehicle damage, defects, warning lights, mechanical issues, or areas of concern.
- Ensure the vehicle is accessible at the agreed appointment time.
- Provide accurate vehicle registration and model information.
- Disclose any previous paint protection treatments, coatings, or modifications that may affect our services.
Failure to adequately prepare your vehicle may result in delays, additional time charges, or rescheduling at your expense.
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7. Pricing and Additional Charges
7.1 Standard Pricing
- Prices are quoted based on the information provided at the time of booking.
- Quoted prices are valid for 30 days from the date of quotation.
- We reserve the right to adjust pricing if vehicle size, condition, or requirements differ from the original description.
7.2 Additional Charges
Additional charges may apply for:
- Heavily soiled interiors requiring extra time and materials, including excessive mud, pet hair, mould, vomit, blood, or other biological matter.
- Severe contamination that was not disclosed at the time of booking.
- Additional travel for locations beyond 60 miles from Nottingham, charged at £1 per mile over that distance.
- Services requested on-site that were not included in the original booking.
- Delays caused by inadequate client preparation or access issues.
Where additional charges are necessary, we will inform you before commencing work and obtain your agreement to proceed at the revised price.
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8. Service Delivery and Timeframes
- We will make every reasonable effort to attend at the agreed appointment time.
- Service duration estimates are approximate and may vary depending on vehicle condition, weather, and unforeseen circumstances.
- We operate Thursday, Friday, and Saturday, subject to availability.
- Appointments are scheduled with consideration for weather conditions. Poor weather may necessitate rescheduling for quality and safety reasons.
- We will notify you as soon as reasonably possible if we need to reschedule due to weather, equipment failure, illness, or other unavoidable circumstances.
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9. Cancellations and Rescheduling
9.1 Cancellations by Client
- Consumers: If you book online, over the phone, or by email, you may have a 14-day cooling-off period where the law applies, provided the service has not already been fully performed or begun with your express agreement.
- Cancellations made more than 48 hours before the scheduled appointment: full deposit refund, unless the deposit has been used to order non-returnable materials specifically for your booking.
- Cancellations made between 24 and 48 hours before the appointment: 50% deposit refund.
- Cancellations made less than 24 hours before the appointment or no-shows: no deposit refund.
- To cancel, you must contact us by phone or email with your booking reference.
9.2 Rescheduling by Client
- Appointments may be rescheduled once without penalty if notice is given at least 48 hours in advance.
- Multiple rescheduling requests may result in forfeiture of deposit or additional fees.
- Rescheduled appointments are subject to availability.
9.3 Cancellations by Service Provider
- We reserve the right to cancel appointments due to severe weather, equipment failure, illness, or emergency situations.
- If we cancel, we will offer to reschedule within a reasonable time or provide a full refund of any deposit paid.
- We are not liable for any consequential losses arising from cancellations outside our control.
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10. Service Limitations and Exclusions
You acknowledge and agree that:
- Paint Correction: While we strive for the highest quality results, we cannot guarantee 100% defect removal. Some scratches, swirl marks, or paint defects may be too deep to remove safely without risking paint damage.
- Ceramic Coatings: Ceramic coatings provide enhanced protection and hydrophobic properties but are not permanent and require proper maintenance. They do not prevent all forms of damage, including stone chips, impact scratches, or damage caused by improper washing techniques.
- Stain Removal: We will make every reasonable effort to remove stains from interior surfaces, but we cannot guarantee complete removal of all stains, particularly those that have penetrated or permanently damaged materials.
- Odour Removal: Some odours, particularly smoke, pet odours, or biological contamination, may require multiple treatments or specialist services beyond our standard packages.
- Pre-existing Damage: We are not responsible for pre-existing damage, wear and tear, fading, cracking, peeling, or defects that become more visible after cleaning.
- Delicate Surfaces: Some aftermarket modifications, poorly bonded trim, damaged paint, or fragile surfaces may be susceptible to damage during normal detailing processes despite reasonable care being taken.
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11. Liability and Insurance
11.1 For Consumer Clients
- Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
- We will take reasonable care and skill in performing our services.
- We are liable for loss or damage to your vehicle that is a foreseeable result of our breach of contract or negligence.
- We are not liable for indirect or consequential losses, such as loss of use, inconvenience, or economic loss.
- Our total liability for any claim arising from our services is limited to the total amount paid for that specific service, except where liability cannot legally be limited or excluded.
11.2 For Business Clients
- Our liability for any loss or damage arising from our services is limited to the total amount paid for that specific service.
- We exclude all liability for indirect, consequential, or economic losses, including loss of profits, business, revenue, or anticipated savings, to the extent permitted by law.
- You agree to indemnify us against claims made by third parties arising from your use of our services, except where caused by our negligence or breach of contract.
11.3 Client Responsibilities
You are responsible for:
- Ensuring your vehicle is roadworthy and legally compliant before and after our services.
- Any pre-existing mechanical or electrical faults that may be affected by water ingress during cleaning, including faulty window seals, sunroof drains, or door seals.
- Damage to aftermarket accessories, modifications, or non-original equipment not disclosed to us in advance.
- Securing all valuables. We are not liable for theft or loss of items left in your vehicle.
- Removing any items you wish to keep. We are not responsible for distinguishing between rubbish and personal belongings left in the vehicle.
- Ensuring any child seat is correctly and safely fitted after removal or movement.
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12. Data Protection and Privacy
We are committed to protecting your personal data in accordance with applicable UK data protection law.
- We collect and process personal information, including your name, contact details, vehicle information, and payment information, where necessary to provide our services.
- We will not share your personal data with third parties except where necessary to fulfil our services, process payments, or where required by law.
- We may retain customer data for accounting, tax, insurance, and record-keeping purposes for up to 7 years where required or appropriate.
- You may request access to, correction of, or deletion of your personal data, subject to legal and regulatory obligations.
- For full details, please refer to our Privacy Policy.
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13. Photography and Marketing
- We may take photographs or videos of your vehicle before, during, and after our services for quality control, training, and marketing purposes.
- By agreeing to these Terms, you grant us permission to use such images on our website, social media platforms, and marketing materials unless you tell us in writing before your appointment that you wish to opt out.
- If you do not want your vehicle photographed or featured in our marketing, you must notify us before the appointment.
- We retain all intellectual property rights in our photographs, branding, techniques, processes, and proprietary methods.
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14. Warranty and Aftercare
14.1 Service Warranty
- We warrant that our services will be performed with reasonable care and skill using appropriate products and techniques.
- If you are dissatisfied with any aspect of our service, you must notify us within 48 hours of completion.
- We will have the opportunity to inspect and, where appropriate, remedy any issues in our workmanship at no additional charge.
- This warranty does not cover damage caused by improper aftercare, automatic car washes, harsh chemicals, accidents, or environmental factors after completion.
14.2 Ceramic Coating Warranty
- Ceramic coatings may carry a manufacturer's warranty as specified at the time of application.
- Any such warranty is conditional upon proper maintenance and compliance with our aftercare instructions.
- Warranty claims may require evidence of suitable maintenance.
- Warranty does not cover accidental damage, chemical damage, improper washing, neglect, or normal wear and tear.
14.3 Aftercare Instructions
- We may provide written or verbal aftercare instructions appropriate to the services performed.
- You are responsible for following those instructions to help maintain results and preserve any applicable warranty.
- We may offer maintenance packages for clients who wish to preserve their vehicle's condition between major details.
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15. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Pandemic or epidemic
- Government restrictions or regulations
- Utility failures
- Equipment failure despite reasonable maintenance
- Transport disruptions
In such circumstances, we will notify you as soon as reasonably practicable and will reschedule at the earliest reasonable opportunity.
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16. Complaints and Dispute Resolution
16.1 Complaints Procedure
- If you have any complaints about our services, please contact us within 48 hours of service completion.
- We will investigate your complaint and aim to respond within 7 working days.
- We aim to resolve complaints fairly and efficiently.
16.2 Dispute Resolution
- If we cannot resolve a dispute through our complaints procedure, both parties should try to resolve the matter in good faith before pursuing legal action.
- These Terms are governed by the laws of England and Wales.
- The courts of England and Wales will have jurisdiction, except where consumer law provides otherwise.
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17. General Provisions
17.1 Entire Agreement
These Terms, together with any quotation, invoice, or service specification, form the entire agreement between you and us and supersede previous discussions or understandings relating to the booking.
17.2 Amendments
We reserve the right to amend these Terms at any time. Updated versions will apply to bookings made after the date they are published.
17.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
17.4 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
17.5 Assignment
You may not transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations where reasonably necessary.
17.6 Third-Party Rights
Nothing in these Terms confers any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
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18. Consumer Rights Notice
For Consumer Clients Only
Nothing in these Terms affects your statutory rights. If you are a consumer, you may have legal rights under the Consumer Rights Act 2015 and, where applicable, cancellation rights for distance or off-premises contracts.
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19. Contact Information
For bookings, enquiries, complaints, or data requests:
Business Name: Fornya Detail
Email: fornyadetail@gmail.com
Phone: 07549794966
Address: Nottingham, England
Operating Hours: Thursday, Friday, Saturday (hours by appointment)
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By booking our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
Last Updated: 30th March 2026